At HDFC ERGO, we strive hard to give our policyholders a smooth motor insurance claim experience taking away the complications and stress that might come along the way. So no elaborate paperwork, filling forms and long waits. We have adapted some best technology practices like AI enable tools and an advanced real-time claim tracker that ensures faster and easier claim settlements through our website or our app. Our continuous efforts and innovations have helped us achieve a 100% claim settlement ratio. But our biggest joy is the smiles on our happy customers.
100% workforce & partners are enabled with Mobile application, Agents, Workshop, customer & surveyor.
Looking to register a claim for existing Car Insurance policy? Experience our Quick & hassle-free Claim process
The amount for repairs and damage is directly paid to the garage or the owner in case of a reimbursement claim
cash to fix your car is a thing of the past! Claim process is a cakewalk with HDFC ERGO on your side Get A Car Insurance Plan today!Our customers have rated us
GAUTAM BUDDHA NAGAR, Delhi
Interacting with your customer care executive was an excellent experience. They solved my issues in one single call. If I need any other insurance, I will return to HDFC ERGO.
I want to thank the HDFC ERGO customer care team, who are very cooperative in solving the query. I am very interested in renewing the car insurance policy in future also with HDFC ERGO. Once again, thanks for your valuable support.
It was a great experience. I could have got cheated by the local service provider but your confirmation of the exact amount credited to the service center helped me debate and get the full credit of the amount approved. I paid the balance and got my car picked up. A big thank you for transparency and promptness
I am much impressed by your call centre executives' excellent talk and gracious behaviour. The way they attended my call, guided me on the phone and helped me get my vehicle insured deserves appreciation and gratitude.
Your team has cleared my doubts and helped to select the best package for my vehicle. Remarkable job by your call centre team. Keep up the excellent work.
HDFC ERGO customer care team gave me reasonable assistance in getting this policy done. Your team has made lots of effort to explain the details of the add-ons, which helped to get them added to the policy. Appreciate the support in ensuring that the variant is added to the portal.
Your call centre executives have patience and speak on various factors and parameters, especially regarding the IDV concept. I appreciate your team not trying to sell the policy but focusing more on explaining well and making the customer understand the policy and process.
Claiming motor insurance for your car or bike has become a seemingly hassle-free process. Log in to our website www.hdfcergo.com, or download the HDFC ERGO app on your mobile phone to register your claim. You can also call our customer care number: 022 62346234
You can log in to our app with your policy number to check your HDFC ERGO motor claim status. You can also check the status of your claim on our website.
An FIR/police report is mandatory in case of a major accident, injury to 3rd party or occupants, malicious acts, theft or third-party damage (if you damage someone else’s property with your vehicle).
Yes, you can opt for a garage of your choice. However, it would be best if you informed us before you repair your car at the garage of your choice so that we can make a note of the same. Submit the original invoices or cash receipts of the repair, and we will reimburse the bill as per policy terms.
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Know Your Policy
¯Over-night motor repair service for minor damages made available to HDFC Ergo Policyholders, subject to extent of damage, bandwidth of the motor garages empanelled especially for the services in selected 16 cities and the requirement to appoint surveyor, etc. The Company shall be liable to settle the claim basis the terms and conditions of the policy document for the concerned vehicle (Upto 3 panels or Rs.20,000- which ever is higher. Available across 16 cities - Mumbai, Nagpur, Pune, Surat, Vadodara, Ahmedabad, Delhi, Gurugram, Jaipur, Hyderabad, Chennai, Bangalore, Kolkata, Kanpur, Madurai, Coimbator).ˇas on 1st Dec 2022- 9059 active cashless garages.~Minor Damage - low value 2-3 parts. Immediate claim settlemnt subject to all document fulfillement by customer. Total amount is at the discretion of the surveyor.^based on NL reports for FY22 -Settlement Ratio in FY22 for motor OD Claims - 100% Count of OD Claims Paid in FY22(excludes repudiation & zero) - 4,35,626 Formula used for Settlement Ratio - (Claims Settled + Claims Repudiated + Claims Closed) / (Claims Reported).̑100% online document processin, with online digital claim form, reimbursement form.̑̑Detailed claim tracker with real time status updates on claim status and process.~~For eligible customers theft claim settlement is catalyzed.˘AI assisted claims process helps team provide faster claim assessment, thereby reducing TAT.^*For reimbursement claims option for advance claim payment.ˮˮJust provide the DL no and if we are able to verify details online we will waive of DL & RC document submission from document checklist.¨100% workforce & partners are enabled with Mobile applicatio, Agents, Workshop, customer & surveyor.*^No Limit on the count of zero depreciation claims which can be intimated under the policy. Subject to zero depreciation add on opted for in policy.°Now get your windshield repaired at your door step across top 8 metro cities - Delhi, Mumbai, Ahmedabad, Bangalore, Pune, Chennai, Hyderabad & Kolkata.#Available at all cashless garages of HDFC ERGO.ˇˇonly applicable to claims processed through HDFC ERGO Break-in Application."for eligible claims break-in Inspection will be express approved within 5 mins.°Upto 3 panels or Rs.5,000- which ever is higher (Available across Mumbai, Hyderabad & Pune only). Motor Insurance- Pricing Revision- Private Cars - HDE-MO-P14-40-V02-14-15. Private Car Policy - Bundled - IRDAN125RP0008V01201819. Engine and Gear box Protector (for Private Cars and Passenger Carrying vehicles) - IRDAN125A0004V01201213. Loss of Use – Downtime Protection (Revision) (applicable for Private Cars/ GCV/PCV) - IRDAN125A0012V01201213. Return to Invoice - IRDAN125A0013V01201213. Emergency Assistance Cover (Applicable for all classes of vehicles) - HDE-MO-A00-13-35-V02-13-14. No Claim Bonus Protection (for all motor policies) - IRDA/F&U/HDFC/MotorAdd-ons/09-10/2. Zero Depreciation Claim (Private Car Package Policy) - HDE-MO-A01-00-68-V02-13-14.
Motor Insurance UIN: IRDAN125P0005V01200203. IRDAI Reg. No.146. CIN: U66030MH2007PLC177117. UID: MI-D2960
